Return/Refund Policy

Refund policy

It happens, if you are unsatisfied with your purchase please return it to Mission Yarn. Please contact us at orders@missionyarn.com or 509.888.1197 so that we can help with the return.

Once we have received your return in original condition (free of all odors, dirt or pet hair) we will credit the original method of payment for the price you paid, shipping fees are not credited.

Your return can also be brought to Mission Yarn in Wenatchee WA. Please have your original paperwork to facilitate the return.

Yarns that have been wound, needles and publications cannot be returned. Internet returns must be made within 30 days of ship date.

If your order arrives damaged please email us immediately with a picture of the damage at orders@missionyarn.com. We will begin the claim process and immediately. Please keep all packaging materials for inspection by the shipper.

We will email you when your package has shipped, please allow 7 business days (14 days in Canada and 21 Internationally) for your package to arrive. Please report lost orders to orders@missionyarn.com so that we may begin the claim process.

 

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